Tech-Repair Services

Aforeserve offers a range of highly differentiated, product and component specific, tech repair options. Customers can choose to avail any of the Tech Repair Services, individually or as a complete end to end solution, based on their requirements and objectives.

Screening and Visual Inspection

Screening and Visual Inspection constitutes the first level of assessment for all incoming material and is the most important step in determining the level of repair required by each piece of equipment. Most faults in ICT equipment can be detected at this stage by simply looking in the right place.

Aforeserve’s screening and visual inspection lab engineers are trained to identify problem areas and filter each piece of equipment on the basis of low, medium and high risk.

Specifically in cases where customers are concerned or conservative about exposing their high-value equipment to testing and repair, a visual inspection is sufficient for the lab engineer to advise them on the necessity for further testing. Aforeserve follows a 'non-invasive' repair policy and suggests complex repair solutions only in the most necessary and essential cases, assisting customers with appropriate services advice and establishing confidence as a transparent support partner.

Break-Fix and Chip-Level Repairs

Aforeserve's comprehensive repair capabilities cover a wide range of equipment, components and peripherals including laptops, desktops, servers, motherboards and TFT monitors, mobility devices such as smartphones and tablets, surge protection and power conditioning units as well as a range of non IT automated systems such as set-top boxes, self-services kiosks, point of sale terminals and ATMs.  Supported by well-organized repair processes and efficient floor management, Aforeserve ensures that customers receive the highest quality of repair and services support.

Aforeserve’s Break-Fix Repair Services cover all L1 and L2 level of repairs. Relatively lower in complexity, these repairs involve a change or replacement in the software or hardware components of a device and are suitable for individual users, large organizations as well as manufacturers that require repair services for bulk volumes.

Aforeserve’s Chip-Level Repair Services cater to legacy, current and next generation ICT technologies, covering devices that require major diagnostic and repair exercises at the chip or component level. These L3 and L4 level repairs are carried out in controlled environments specifically at one of Aforeserve’s three repair facilities located at Delhi, Noida and Bangalore. Each facility is equipped with sophisticated, ESD compliant, repair and testing infrastructure including BGA re-work stations, RF Testers, temperature controlled soldering and de-soldering stations, oscilloscopes, spectrum analyzers and other tools. Experienced and certified service engineers work on precision based repair processes and receive regular skill development trainings to remain updated with emerging and evolving technologies.

‘Equal to New’ Refurbishment Services

Aforeserve’s ‘Equal to New’ Refurbishment Services are directed towards the reconditioning of redundant, out of warranty and old ICT assets into functional, upgraded products, capable of delivering levels of life expectancy and operational performance comparable to new assets.

Specially configured to restore every asset to an ‘equal to new’ status and deliver user experience that is equivalent to a new purchase, Aforeserve’s comprehensive refurbishment solutions allow customers the opportunity to re-deploy refurbished assets in their businesses or re-market them in the second-user segment as per their requirements and objectives.

Aforeserve’s ‘Equal to New’ Refurbishment Services include:

  • Cosmetic reconditioning and reinstatement
  • Hardware replacements
  • Factory restore and reconfigurations
  • Firmware updates
  • Functional testing
  • OEM upgrades
  • Product re-certification

Testing and Quality Check

Backed by strong technological expertise, a wide spectrum of testing capabilities and laboratories that test to international and recognized industry standards, Aforeserve’s Testing and Quality Check Services enable end-users to identify defects in purchased ICT equipment and manufacturers to detect deficiencies early in the development process, reducing the risk of product failures, cutting development costs, decreasing the time to market and improving the quality of deliverables.

Aforeserve’s state of the art repair facilities located at Noida, Delhi and Bangalore function as centralized testing centers equipped to carry out thorough testing and quality check operations on all products and components within the ICT universe.

Aforeserve’s Testing and Quality Check Services include:

  • Raw material testing
  • Intermediate and final products testing
  • Manufactured products testing
  • Additional quality checks for specific materials and products
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